Ivy Luxury Hair
Worldwide Logistics

SHIPPING & DELIVERY POLICY

Ivy Luxury Hair (Ivy Luxury Empire) delivers from Lagos, Nigeria to customers across Nigeria and worldwide. This policy sets out our delivery timelines, charges and the conditions that apply to every order.

Last updated: 20 October 2026

1. Where We Deliver

We deliver nationwide within Nigeria and internationally to Canada, the United Kingdom, the United States, Ghana, South Africa and Australia. Orders are shipped with our courier partners: GIGL & DHL EXPRESS.

2. Delivery Timelines

Estimated delivery times, counted in business days from the date your order is dispatched:

Lagos1–3 Working Days
Other States3–6 Working Days
International Shipping3–7 Working Days
  • Orders are prepared and dispatched once payment has been confirmed.
  • Customised units (for example plucked, coloured or restyled wigs) may need additional preparation time before dispatch. We will let you know if this applies to your order.
  • Business days exclude weekends and public holidays. Timelines are estimates and are not guaranteed.

3. Delivery Charges

Delivery is charged by destination and is calculated at checkout. The delivery fee is shown and added to your total before you pay, so there are no surprise charges after your order.

Within Lagos (by area)₦4,000 – ₦6,000
Other states · Home Delivery (GIGL)₦8,500
Other states · Office Pickup (GIGL)₦7,500
Canada₦98,000
United Kingdom₦85,000
United States₦98,000
Ghana₦35,000
South Africa₦118,000
Australia₦115,000
  • If delivery fails because the recipient is unavailable or incorrect delivery details were provided, additional delivery charges may apply.
  • For international orders, any customs duties or import taxes charged by the destination country are the responsibility of the customer.

4. Tracking & Delays

  • Tracking details are shared once your order has been dispatched.
  • Please make sure your delivery address and phone number are accurate and that someone is available to receive the package.
  • Delivery delays caused by logistics companies, customs clearance or circumstances beyond our control do not automatically qualify an order for compensation.

5. Problems With Your Delivery

Any issue with a delivered order must be reported within 24 hours of delivery, with clear photos and videos. Returns and exchanges are handled under our Refund, Cancellation, Return & Exchange Policy.